Des Moines Auto Repair

Great job! Service: Oil change

Three years ago this was my go-to place for auto maintenance and repairs; now, well, feeling kind of dissed by ABC. I currently drive a BMW 330i, and 3 weeks ago the air conditioning went out (WRONG time of the year!). I called ABC and was told to bring the car in on the 14th. So they had the car on the 14th and 15th and did routine air-con diagnostics and service, but the problem remained. Kiril agreed I should bring it in the next Tuesday and....he'd look at a 'software fix', or.....? So THEN my BMW was in there again on the 21st & 22nd, and they decided I needed an expansion valve, which they ordered. I had to go to eastern Washington on the 24th (HOT, damn it), and THEN bring the car back in on Monday, June 27th. My car was not fixed until Tuesday morning (today), and it turned out to be something about the coolant and freon receptacles both needing to be full so they could work together. I just didn't feel prioritized at all, and I ended up feeling like there also wasn't the in-depth knowledge necessary to accomplish the repair in a decent amount of time. On top of THAT, I was charged a total of $859, which feels like highway robbery to get my air-con working. Color me disappointed and disillusioned. Their hourly labor cost is now $140.00. You are forewarned about these charges.

Great job!

They charged me $400 to start my car with the proper key that was in the car took aprox. 3 mins of labor hours. Then broke my gps tracking system. Then threatened me with more charges

Didn’t get a service there but the guy on the phone was super nice friendly and very efficient

DON'T get mistaken by the 5 STAR RATING! . We took our Car in due to battery problem, and told us -they don't see any issues.****Technically- no code showing there's a problem. & said everything looks fine. Then persisted to check and said it was something that had to do with the Sensors- which the previous Mechanic had already fixed! But kept saying that's probably what's causing it. We even asked to please check the Alternator because the sensors are already fixed, and yet they said they're good smh. What's worst is- I have to keep calling in to check for updates. After one week, picked up the car- paid $600+, and guess what??? Nothing changed, car goes back to having the same issues and add another one- which our Auto Start no longer work! Went back and was told- there's nothing else they can do. I just lost $600+ to the same thing that's already fixed & add more issues. maybe if they could've change the alternator at first/ there would be a chance of worth my money. Turns out it was the alternator that needed change! Next time- PLEASE TAKE TIME TO really check what's wrong with Peoples CAR & not guess the problem-make use of our money- we have family to feed and bills to pay. For that reason, I wouldn't recommend this place to any of my family nor my friends. I don't usually write reviews, but this was a MUST!

Didn’t get a service there but the guy on the phone was super nice friendly and very efficient