I made an appointment to get a check engine light on my car diagnosed for 10 on Tuesday and the diagnosis wasn’t completed until the end of day Thursday. I had to call in each instance to get updates on what was going on and in my opinion wasn’t given a very thorough explanation of what was going on. I understand that things happen, but you should atleast let someone know if you need to keep their car overnight, especially when you only authorize an hour of diagnosis time. They eventually spent 3 hours looking at the car, which seems reasonable, but was never discussed with me. I wasn’t given any real recommendation of what to do about my check engine light, but that they added oil, cleared the code and and seemed to be running fine. The engine light came back on the next day driving it. I’m sure they did a thorough job looking at my car, and I get that the job was tricky, but the communication and customer service I received was the worst I’ve ever had in a mechanic. Nothing is even close.
Thank you for your feedback, we take your concerns seriously and are working on improving our communication channels to make our auto repair experience as transparent as possible.
- ABC Auto Repair